- Did you know there are 25 steps in every B2B transaction?
- Find out more
- B2B Oustourcing Glossary of Terms
- Click here to access a glossary of common technical terms and acronyms used when discussing B2B Outsourcing
What are B2B Managed Services?
A dedicated resource?
In today’s economy any increase in head count has to be carefully considered – especially in an area seen as non-core to business operations. Yet, an internal B2B resource requires a significant investment in human resource. Typical titles can include:
- Project manager
- Business analyst
- Map developer
- Applications integrator
- Web forms developer
- B2B IT support
- External trading partner IT supporting
- Infrastructure planning team
- Change management team
- Help desk and monitoring team
It is likely that one employee will fulfil more than one of the above roles but a number of them do involve a specialist range of skills. This issue is exacerbated by many organisations’ need to support legacy EDI systems where there is a dwindling skill pool. In fact, the ability to obtain the correct B2B skills and support in all their local markets is a challenge for every organisation.
At the same time, internal staff may resist re-skilling into an area they do not believe will enhance their careers.
Using B2B Managed Services can address human resource issues by:
- Reducing the internal headcount required for implementation and maintenance
- Reducing the headcount required for internal and trading partner support
- Increasing the productivity of internal IT resources
- Freeing IT resources to focus on other core business IT projects
- Reducing the need for internal B2B training