- Did you know there are 25 steps in every B2B transaction?
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- B2B Oustourcing Glossary of Terms
- Click here to access a glossary of common technical terms and acronyms used when discussing B2B Outsourcing
What are B2B Managed Services?
Proven benefits
A recent research survey from the Stanford Global Supply Chain Management Forum evaluated the business value that organisations had received from outsourcing some or all of their B2B infrastructure to B2B Managed Services providers. Below are some key findings:
Technology
- 83% increased their B2B technical capabilities
- 46% reduced spending on IT infrastructure
- 64% reduced the time to support new technologies and standards
- 48% improved the quality of their data
- 26% gained access to data previously not available
- 71% increased the predictability of their B2B IT costs
Process
- 57% reduced time spent in manual transactions
- 39% increased inventory visibility
- 30% reduced the frequency and duration of shipping delays
- 26% reduced excess inventory
- 22% reduced canceled or returned orders
- 57% increased the number of value added services they offered trading partners
- 50% increased customer satisfaction
People
- 59% reduced their B2B IT headcount
- 52% increased availability to global B2B support
- 32% reduced spending on internal B2B training