How Cloud B2B Integration Enables Michelin’s International Operations

Selecting a B2B Managed Services Provider

Selecting a B2B Managed Services Provider

Cost and global reach may appear to be key considerations when selecting a B2B supplier. However – like any strategic business decision – it is more complex than that. A supplier will need to have the technical infrastructure, process support and skills that exactly match your requirements.

Here are some questions you should ask your supplier:

  • Do they have a global infrastructure that lets you connect to customers and suppliers anywhere in the world?
  • Do they support the broadest range of B2B translation and communication standards as well as integration mechanisms so you can connect with trading partners large and small quickly regardless of existing B2B solutions, accounting and ERP integration or technical capabilities?
  • Will their solution protect your existing B2B investments while letting you outsource as little or as much as is correct for your business?
  • Do they support the correct range of community management activities such as new partner ramping, synchronising of inventory data or access to up-to-date product catalogs?
  • Do they have the program and technical capabilities for initial implementation, change management and on-going support in all the regions that you operate?
  • Is their support available in the native languages of your customers and trading partners?
  • Does their B2B infrastructure facilitate local trading law and regulation compliance?
  • Can you scale your service upwards and downwards quickly?
  • Is every part of their service covered by an effective Service Level Agreement?
  • Does the contract they offer have the flexibility to accommodate change without imposing heavy penalties?

You can download our provider checklist that lets you determine whether a Managed Services provider has all the technical, business process and human resource capabilities you need to fully benefit from B2B Managed Services.

Are you ready?

Use our checklist to find out if your organisation can benefit from B2B Managed Services.

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