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Report: Driving Business Value Through B2B Outsourcing

Improving Business Performance, Trading Partner Satisfaction and B2B Capabilities

Background

The Stanford Global Supply Chain Management Forum has released a ground-breaking research study on the business and technical impact of B2B outsourcing on a company and its trading community. The benefits of B2B outsourcing have been acknowledged and studied in a number of studies, but only a limited number of studies attempted to quantify the magnitude of the technical and business benefits of working with an external B2B service provider. The goal of this study was to fill this gap by identifying and as much as possible quantifying the benefits related to technology, business processes, and human resources, which have been realised by companies that have outsourced at least a portion of their B2B operations.

Results

The results of the study found significant benefits in B2B outsourcing, including improved business performance, trading partner satisfaction, and enhanced B2B capabilities. The report stated, “The inputs provided by the participating companies clearly demonstrate that B2B outsourcing can be of much value, regardless of the particular company characteristics.”

The report drew from extensive research by Stanford among a diverse respondent base that included companies of all sizes from a variety of industries such as high tech, consumer goods, retail, general manufacturing, and financial services. Survey respondents reported the following results:

• Strong ROI—respondents averaged nearly 2.5X ROI on B2B outsourcing investments
• Competitive Differentiation—half of respondents stated that B2B outsourcing offered "superior capabilities that differentiated my business from competitors in the marketplace."
• Improved Trading Partner Satisfaction—respondents found an average of 62% improvement in customer satisfaction driven by enhanced services, such as an average of 49% reduction in time to set up a new B2B connection.
• Enhanced B2B Capabilities—respondents reported an average of 75% improvement in B2B capabilities, 55% improvement in the predictability of B2B costs, and 41% improvement in B2B system availability, DR capability, & system redundancy.

Download the full report »